BAR TSI Code of Practice

BAR TSI Code of Practice

About BAR

For more than 100 years the British Association of Removers has been providing membership to suitable removal companies in the UK so that the industry has a voice, and is continually improved and regulated to meet the changing needs of the consumer.

More importantly, people that use our Members for removals or storage do so in the knowledge that they can expect complete transparency in all their dealings with the Member and will receive a high level of service throughout.

Where Members take money in advance of the move – which is standard industry practice – you are protected by BAR’s Advanced Payment Guarantee *. In the rare event that your mover experiences financial difficulties and is unable to carry out your move, that advanced payment will be protected by BAR. For further peace of mind should a dispute arise with the mover there is a defined procedure in place to rectify the situation, through our FREE and independent Dispute Resolution Service.

British Association of Removers membership isn’t for every removal company and isn’t just a pay-as-you-go scheme. To become a BAR Member a removal company has to prove that they can meet the high standards of our existing Members, otherwise, the membership itself becomes devalued and the badge would no longer represent the benchmark for quality that it currently does.

There is set criteria to join and a stringent Code of Practice to adhere to and, understandably not all movers can meet those standards. All our Members are audited annually and must meet our Membership criteria and adhere to our Code or else face having their membership terminated. In addition the performance of BAR Members is uniquely monitored by the Chartered Trading Standards Institute (CTSI) to ensure the Member is operating as they should be, in the interests of their customers.

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