The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
Our registered office is at Unit 16, Liongate Enterprice Park, 80 Morden Road, Mitcham, CR4 4NY
This will apply to information we collect from:
- Visitors to our websites;
- People who contact us via social media;
- People who call our phone numbers;
- People who email us;
- People who use our services, e.g. customers who engage us to pack, transport, store, unpack and install their belongings from us;
- Job applicants and our current and former employees
The information from third parties:
We may use personal or company data passed to us from third parties including:
- Companies or organisations that introduce us to you;
- Comparison websites;
- Social networks;
- Estate agents;
- Government or law enforcement agencies;
- Local authorities;
- Agents acting on your behalf.
Information we collect
We need to collect a large amount of information from you in order to provide accurate quotations and to carry out our services efficiently including:
- Name, address(es), E-mail address, and Telephone numbers;
- Bank and payment details;
- Information required us to provide you with our services;
- where applying for employment, your company or employer’s name, your employment position, company address, company’s e-mail address and telephone numbers;
- information collected through our website including your internet provider address (IP address), operating system and browser type;
- details of any enquiry, claim, or feedback you provide in relation to the services;
- information on any inventory, job sheet, collection/delivery documentation, shipping manifest, customs documentation used for the export or importation of your goods;
- we may need to collect more personal information where relevant eg. some international relocations may require us to collect an image of your passport.
We employ CCTV for the purposes of security and health and safety. We hold this footage for approximately 180 days after which time the footage is overwritten. The images may be provided to law enforcement or other regulatory bodies in the event of a security incident.
Processing personal data as part of the service
We may occasionally have to use the personal data that is being processed by our customers in order to provide our range of services. We will only use this for that purpose and no other purpose. It will be held securely and then returned to our customers as soon as it is no longer required for that purpose.
How we use your personal information
- Preparation for quotation
- To carry out contractual obligations to you
- To instruct a third party/subcontractors
- Accounting, audit and billing
- Arranging insurance and to instruct third parties
- Credit or other payment card verification
- Collecting payment
- Analysing your usage of our websites and viewing patterns
- To monitor and improve the quality of our services
- For debt collecting
- To meet our legal and statutory and compliance obligations.
- For managing claims, complaints or disputes including corresponding with third parties appointed to assist in the resolution of a complaint or claim such as but not limited to an appointed alternative dispute resolution body
Who we share your personal information with
We may share your personal information with:
- Companies who provide us with virtual survey facilities;
- Agents, suppliers or sub-contractors who we use to assist in providing the services;
- Organisations who we introduce to you with your consent;
- HM Revenue and Customs, regulators or other authorities;
- Companies or organisations you ask us to share your personal data with;
- Insurers and Claims Handlers.
Your personal information may be used by us to contact you by post, phone, e-mail or electronic messaging services and social media, with information about products and services we think will be of interest to you.
Transfer of information
Some third parties who we pass personal data to, maybe based outside the United Kingdom and European Economic Area (EEA). Organizations that are based outside the EEA may be subject to local or national data protection regimes which may not have the same level of controls in regard to data protection as currently exist with the United Kingdom or the EEA.
We will only send your personal information outside the EEA in order to:
- Carry out our services;
- Comply with a legal duty;
- Work with our agents and third parties who assist in carrying out our services.
We may be required to disclose certain personal data to local or national government bodies or authorities responsible for crime prevention, immigration, customs, border control, security and anti-terrorism. Although it may not be mandatory to provide such information to these authorities, we may do so in circumstances where we consider it appropriate to comply with their request.
We use our customer’s data to understand how our website is operating. To measure performance of services and products which will enable us to carry out various analysis. Your personal data may be converted into statistical or aggregated data which cannot be used to re-identify you. It may then be used to produce statistical research and reports.
We use secure Sockets Layer (SSL) certificate to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
Retention of personal information
We will retain your personal or company data for as long as is necessary while we are providing services to you and while we feel you may have use for our services in the future. We will also retain your personal information to meet legal or regulatory requirements.
We keep your personal data for the following reasons:
- To respond to claims, feedback or complaints;
- To ensure, when you are a repeat customer, that we have kept a note of relevant special instructions;
- To maintain our business records.
Under the General Data Protection Regulation (GDPR), which replaced the Data Protection Act 1998 in May 2018, you have rights as an individual which you can exercise in relation to the information we hold about you.
- Your right to be informed
You have the right to be informed about our collection and use of your personal data. This Privacy Notice should give you all the information you need but please contact us at email@example.com if you would like to know more or have any questions.
- Your right of access
You have the right to ask us for copies of your personal information. (See Access to Personal Information below).
- Your right to rectification
You have the right to ask us to rectify information you believe to be inaccurate or to ask us to complete information you believe to be incomplete.
- Your right to be forgotten
You have the right to request that we erase your personal information in certain circumstances.
- Your right to object to or restrict the processing of your information
You have the right to ask us to restrict the processing of your information or to object to us using your personal data for a particular purpose.
- Your right to data portability
This only applies to information that you have given us where we are using it with your consent e.g. for the performance of a contract. You can ask us for a copy of that personal data to re-use with another service or business.
You can find further information about your rights under the GDPR from the Information Commissioner’s Office at (https://ico.org.uk)
This policy was last updated: July 2022